Refund policy

75-day trial

As a Tyent USA retail customer, you can take your time to appreciate the benefits of your new Tyent USA water ionizer without risk. Enjoy a full 75 days* to experience the incredible benefits from the ionized alkaline water that our ionizer machines produce. If for any reason you are not completely satisfied with your purchase, you can return it for a refund, minus shipping and an industry-standard 15% restocking fee (calculated from the total purchase price).

Please note that the 75-day trial applies to residential water ionizer units only, and not to stand-alone filters or portable ionizers. All of our machines are fully adjustable for your source water, so you can always get the alkaline water you want, however you prefer it. Please call one of our technicians at for help adjusting your water ionizer if you find that you are not getting the results you expect.

*75-day trial applies to first-time Tyent customers that make a retail purchase in North America only (including the US, Canada, and Mexico), and does not apply to wholesale purchases or trade-in/upgrade purchases/promotions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tyentusa.com.