Introducing our forever guarantee
We’re proud of Tyent USA’s commitment to superb customer service and offering the best customer experience in the water ionizer industry today.
"At Tyent USA, there is one thing we know for sure: we have the largest, strongest, most reliable and powerful plates in the industry."
We know that the Tyent water ionizer ‘engine’ delivers a maximum performance because of our premium plates and advanced technology water cell. When you purchase a Tyent water ionizer, you’ll discover for yourself how each cutting-edge component - such as our Solid/Mesh Hybrid Plates – works together to make the purest and healthiest ionized alkaline water possible.
We’re proud of Tyent USA’s commitment to superb customer service and offering the best customer experience in the water ionizer industry today. The longevity and reliability of our flagship products mean that we are able to offer an unbeatable warranty period for every water ionizer machine that we sell, INCLUDING the MMP-11 Turbo, Edge-9000 Turbo, UCE-11 Turbo, ACE-11 Turbo, ACE-13 Turbo, UCE-13 Turbo, Hybrid, and the all-new UCE-13 Plus Showroom Edition!
When we say unbeatable, we really mean it. Now, all Tyent Water Ionizers will carry a Platinum Lifetime Warranty on parts and service.
Tyent Water Ionizers: We Do Not Use the Term ‘Limited’ In Our Warranty
Tyent USA is the only water ionizer company to offer a warranty at this level and value. Some companies use warranties as a gimmick or marketing strategy (with many stipulations), but a Tyent USA warranty is genuine. That means our Platinum Lifetime Warranty contains no stipulations, no fine print and no hassles. In fact, the only way to void the warranty is through intentional abuse. Compare this to competitors’ warranties: watch out for unreasonable stipulations and limitations that are often used as ways to abandon or decline cover. At Tyent, we believe in fairness, transparency and respect for our customers.
In fact, our entire warranty rules and regulations take up one short paragraph:
This Guarantee
is applicable to all units purchased on or after January 15th, 2010If you, the customer, experience any performance issues with our cutting-edge water ionizer systems, then we will fix or replace the unit. We will action repairs or replacements within one week, in the majority of cases. Any damaged unit will be fixed or replaced with a comparable unit at no cost to you (excluding shipping). The only eventuality not covered under our warranty is intentional or accidental breakage caused by dropping one of our units or damage arising from something of a similar nature. Feel free to use our units in any type of water, and to produce as much water as you wish. Our advanced cleaning system, filtration and power methods are the toughest and most advanced in the industry.The terms above are in effect FOREVER on all of our units*. This is the Tyent Lifetime Guarantee.Please take some time to compare our warranty to those of our competitors. We know that we have the best warranty in the industry. Our Premium Warranty is just one more way that Tyent USA, LLC is setting the gold standard in customer care while creating “Water for Wellness”.*Guarantee applies to customers residing in North America only (including the US, Canada, and Mexico) that have purchased directly from Tyent USA LLC or a Tyent authorized reseller.
75-Day Trial
As a Tyent USA retail customer, you can take your time to appreciate the benefits of your new Tyent USA water ionizer without risk. Enjoy a full 75 days* to experience the incredible benefits from the ionized alkaline water that our ionizer machines produce. If for any reason you are not completely satisfied with your purchase, you can return it for a refund, minus shipping and an industry-standard 15% restocking fee (calculated from the total purchase price).Please note that the 75-day trial applies to residential water ionizer units only, and not to stand-alone filters or portable ionizers. All of our machines are fully adjustable for your source water, so you can always get the alkaline water you want, however you prefer it. Please call one of our technicians at for help adjusting your water ionizer if you find that you are not getting the results you expect.*75-day trial applies to first-time Tyent customers that make a retail purchase in North America only (including the US, Canada, and Mexico), and does not apply to wholesale purchases or trade-in/upgrade purchases/promotions.
Terms and Conditions
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Payment
Payment in full is due before an item is shipped. If a payment is not received or a payment method is declined, then we regret that we will not be able to ship your item.
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Cancellation
If you want to cancel your order, please contact Tyent USA, LLC. If the item has not shipped, we will issue a refund immediately. If an item has shipped, then we will issue the refund once Tyent USA, LLC receives the merchandise back at our warehousing facility.
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Shipping Policies
The buyer will meet the cost of shipping in the amount advertised by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item, including shipping, will be refunded to the buyer by the seller and we will open an investigation with the shipping carrier. Shipping costs may increase if shipping internationally. If an item is damaged during shipping, the buyer must hold the product until the shipping carrier can determine the cause. No items will be accepted for return without an RMA number. Please contact Tyent USA, LLC to obtain an RMA number.
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Refund/Return Policy
Items can be returned and refunded within 75 days from the date of purchase. If an item is damaged during shipping, a replacement item will be sent free of charge and an investigation will be opened with the shipping carrier. No returns will be accepted by Tyent USA, LLC without an RMA number. Buyer must contact Tyent USA, LLC to request an RMA number before shipping any units to Tyent USA for a refund or repair. There is an industry-standard 15% restocking fee (calculated from the total purchase price) for water ionizer returns within the 75 day trial period. In addition, orders that were financed with one of Tyent USA, LLC's approved lenders may be subject to additional terms or fees depending on the lender. No items will be accepted for return after 75 days. Returned items must include original packaging and must be in "like-new" condition without any noticeable damage or parts missing.
